Privacy Policy

Last updated: January 2024

1. Introduction

Sinyo Medika Klinik ("we", "us", "our") is committed to protecting the privacy and confidentiality of every patient and visitor. This Privacy Policy describes how we collect, use, store, and protect personal information obtained through our website and our medical services.

2. Information We Collect

We may collect the following types of information:

• Identification data — name, date of birth, address, phone number, email.
• Medical data — clinical history, examinations, diagnoses, treatments, prescriptions.
• Browsing data — IP address, browser type, pages visited, time spent on the site.
• Contact data — information you voluntarily provide via WhatsApp, email, or contact forms.

3. How We Use Your Information

Personal information is used to:

• Provide medical services and ongoing care.
• Reply to questions and requests for information.
• Manage appointments and reminders.
• Comply with legal and health-regulation obligations.
• Improve our website and services.

4. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

• Treating physicians and authorised medical staff.
• Public health authorities, where required by law.
• Technical service providers (e.g. hosting), bound by confidentiality.

5. Data Security

We adopt appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. Medical records are kept in secure systems with restricted access.

6. Data Retention

Medical data are retained in accordance with current Indonesian regulations on medical records. Browsing data are retained for the time strictly necessary to provide the service.

7. Your Rights

You have the right to:

• Access your personal data.
• Request correction or update of inaccurate data.
• Request deletion of your data, where applicable.
• Withdraw consent to the processing of data.
• Lodge a complaint with the competent authority.

8. Cookies

The website uses essential technical cookies for proper functioning. We do not use third-party tracking or profiling cookies. By continuing to browse, you consent to the use of technical cookies.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be published on this page with the relevant update date.

10. Contact

To exercise your rights or for any questions about this policy, you can contact us:

• Email: info@kliniksinyomedika.id
• Phone / WhatsApp: +62 823 2671 4249
• Address: Laoklorong, Andulang, Gapura, Sumenep 69472, East Java, Indonesia